Ruu Michelle Jones

Work History

Senior Development Infrastructure Engineer Site Reliability Engineering	Glytec Sep 2022 - Dec 2023
Summary Supported go-live efforts for the new containerized version of the Glucommander application by building out, testing, and enhancing the automated deployment process Developed tools and enhancements for deploying, undeploying, and managing the tenants for the Glucommander application in Octopus Deploy and AKS clusters Completed the buildout of cloud-based Intersystems IRIS for Health environments from the ground up, with tenants being successfully migrated to the new IRIS system from their existing HL7 integrations with Mirth Connect Wrote and refactored Confluence articles for procedures internal and external to the SRE team Monitored logging, container behavior, and system performance of systems throughout the organization with Datadog and Solarwinds Key Skills Kubernetes Solarwinds Datadog Octopus Deploy Linux Systems Administration Microsoft Azure Active Directory
System Administrator II Cloud Services	Mitratech Feb 2020 - Sep 2022
Summary Maintained continuous environment uptime with server maintenance and troubleshooting, automation of repetitive tasks, patching security vulnerabilities, and growing infrastructure to accommodate increasing scale requirements Implemented fresh IBM BigFix deployment across all hosted data centers and began automatic patching of VMs Migrated numerous application and utility VMs from dedicated hosting provider to new Cloud environment in Oracle Cloud Infrastructure Contributed heavily to Ansible and Terraform repositories for buildout and improvement of hosted architecture Key Skills Linux Systems Administration Ansible Oracle Cloud IBM BigFix Shell Scripting Active Directory
Technical Support Engineer III TeamConnect Support	Mitratech Sep 2018 - Feb 2020
Summary Provided guidance, instruction, and resolution for escalated issues with the TeamConnect application to dozens of SaaS and on-premise clients Communicated directly with clients via phone and email to diagnose and fix undesired TeamConnect behaviors Offered recurring dedicated support to larger clients as requested Identified reproducible bugs with the application and filed them as defects to development teams Key Skills Troubleshooting SQL Databases Tomcat Customer Service
Technical Lead, Consultant	Fenway Group Jun 2015 - Aug 2018
Summary Supervised and mentored teams of entry-level agile consultants while operating as a contributor to those teams' projects in a technical lead capacity SΔLT Lending - Support: Addressed bugs in React.js and WordPress interfaces; provided tools and deployment improvements to development projects Southwest Airlines - Aircraft Maintenance DevOps: Assisted the Mosaic project's development and testing teams in preparing Maintenix application for production release Southwest Airlines - Crew DevOps: Supported development and testing efforts for the Crew Scheduling System application and microservices CenturyLink - SAS Remediation: Migrated data warehousing and business intelligence implementation from SAS with Oracle to open-source platform Key Skills Linux Systems Administration Scrum Bash Jenkins DevOps Scripting SQL Python

Certifications

Professional Scrum Developer I

Link to Certification (contact me for verification e-mail address)

Scrum.org

Sep 2016

Volunteering

Community Moderator	Freedom of Form Foundation Apr 2022 - Present
Summary Overseeing the goings-on in the official Discord server; ensuring rules are adhered to and that participants remain on topic; Interviewing individuals who have applied to join the server and determining whether they are a good fit.
Gender Resources Project Lead	Freedom of Form Foundation Dec 2021 - Present
Summary Researching, compiling, writing, and maintaining content on the Freedom of Form Foundation website which specifically pertains to medical and social gender transition, and what options are available for pursuance today. I oversee a team of volunteers who aid in contributing to and peer review of the website content.